Satisfaction Guarantee

 

We stand behind every product we sell and want you to be 100% satisfied with your purchases. Your success and satisfaction are our top priorities, and we want you to feel confident in your decision to work with Community Learning.

 

Our Learning Materials Guarantee

 

We're confident you'll love the quality and effectiveness of our educational products. If you're not completely satisfied with any of our materials within the first 30 days of delivery, we'll make it right.

 

What we guarantee:

- High-quality, durable educational materials

- Products that match our descriptions and specifications

- Responsive customer support when you need help

- Materials that deliver real learning value

 

Easy Return Policy

 

Life happens, and we understand! Here's our straightforward return process:

 

30-Day Return Window: You have 30 full days from the date of delivery to request a return: no complicated paperwork or endless questions.

 

Product Condition: We accept returns on products in new, unused condition with original packaging. It's fine if you've opened the package to examine the materials - we expect that!

 

Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection. Once we receive and inspect your returned items, we'll process your refund within 5-7 business days.

 

How to Request a Return

 

Making a return is simple:

 

1. Contact us first - Email or call us using the contact information below

2. Tell us why - Brief feedback helps us improve our products for everyone

3. Get return authorization - We'll provide you with a return authorization number and our return address

4. Ship it back - Package items securely and include your return authorization number

5. Receive your refund - Once we receive and inspect your return, we'll process your refund within 5-7 business days

 

Helpful tip: Before requesting a return, please reach out if you have any questions about using our products. Our support team is passionate about helping educators and students maximize the value from their learning materials.

 

Special Circumstances

 

Damaged in Shipping: If your products arrive damaged, contact us immediately with photos. We'll work with you to resolve the issue quickly, which may include a replacement or full refund.

 

Wrong Item Shipped: If we sent you the wrong product, we'll make it right! Contact us and we'll arrange for the correct Item to be sent and provide instructions for returning the incorrect Item.

 

Product Doesn't Match Description: If any product doesn't match what you expected based on our description, let us know. We'll work with you on a return, exchange, or refund.

 

What We Cannot Accept for Return

 

To be completely transparent, here are situations where we cannot process returns:

 

- Return requests made more than 30 days after delivery

- Products showing significant wear, damage from use, or missing components

- Items marked as "final sale" during clearance or special promotions

- Custom, personalized, or specially-ordered products (unless we made an error)

- Consumable materials that have been used (workbooks with writing, etc.)

 

Even in these cases, we encourage you to contact us. We're always willing to listen and may be able to find an alternative solution!

 

Exchanges

 

Prefer an exchange to a refund? We're happy to help! The same 30-day timeframe and condition requirements apply. You'll be responsible for the return shipping of the original Item, and we'll cover the standard shipping cost for the replacement.

 

Refund Processing

 

- Refund method: Refunds are issued to the original payment method

- Processing time: 5-7 business days after we receive and inspect returned items

- Partial refunds: If items are returned in less than new condition, we may issue a partial refund based on the condition

 

Contact Us: We're Here to Help!

 

Email: support@commearning.com  

Phone: 888-488-9163 

Business Hours: Monday-Friday, 9 AM - 6 PM EST  

 

We typically respond to emails within 24 hours, excluding weekends and holidays.

 

Our Commitment to You

 

We believe in the power of quality learning materials to make a difference, and we want every educator and student to have a positive experience with our products. If you're ever unsure about a purchase, have questions about our materials, or need support with an order, please don't hesitate to reach out. We're here to help you succeed!